Sue Harrison - Specialist customer relationship management, marketing and supply chain
Contact Sue by email
Specialist customer relationship management, marketing and supply chain
Sue Harrison can be contacted on 01344 779 438
Specialist Customer Relationship Management, marketing and supply chain

   

With more than 15 years’ first hand experience in office furniture and corporate purchasing - spanning manufacturing, procurement, tendering, marketing, sales and customer service – Sue’s consultancy knows how to put itself in its clients’ shoes and how to be a reliable extension to their businesses.

MARKETING SERVICES
A creative yet commercial approach is assured, as is keeping it simple at all times. Tap into our services as and when you choose:


Identifying new revenue streams and opportunities
Knowing your customer - Prospect market analysis
Product specification Range development - Tender compilation - Product and supplier specification
Product launches - Client pitches
Business strategy
Presentations - Literature - Image banks - Info banks
Conferences - Road shows - Training and events
Specialist furniture photography UK and Europe-wide
Catalogues - Flyers - Pricelists - Posters - Invitations and video production
Price structuring
Practical web design and highly functional e-commerce sites

PURCHASING & SUPPPLY CHAIN EFFICIENCIES
How many times have you been let down by suppliers who just do not see the 'bigger picture'? What effect and cost implications has this had on your company and reputation?
Sue works with FM’s, corporate end users, health and safety officers, manufacturers, dealers, architects and designers to ensure the best possible levels of service. The improvement is phenomenal in areas such as:

Product, supplier selection and moves management
Market awareness
Helping international manufacturers to meet British standards, modify their products to comply and to understand and meet the expectations of the UK market
Bringing the total supply chain under control
Process efficiencies and change management
Service level agreements
Delivering the best to customers and staff
Getting the best from suppliers
Encouraging better inter-departmental, inter-customer and inter-supplier communication


CUSTOMER SERVICE
The consultancy pro-actively helps to implement this vital ingredient that supports your new product or workplace concept giving you the return on investment that you are looking for by:


Getting your staff to 'buy-in' and understand
Defining the processes required and training staff to manage your initiative
Eliminate fire fighting and build morale
Meeting your customer's expectations
Time management
Customer/team profiling

The business operates throughout the UK and Europe. Sue Harrison, its principal, welcomes the opportunity to discuss your business needs.
 
 
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